How to change the TinyMCE Version ?...
Hello there, i am looking for "How to change the TinyMCE Version from simple to advance" for the email templates. Because I want change my email templates in the CBM but the TinyMCE dont have options...
View ArticleAdding a Custom Gateway To Plesk Customer and Business Manager
I need to add a custom gateway to Plesk customer and business manager. I wanted to get Authorize.net with my merchant account but I got the e4 gateway from First Data. This gateway is not included in...
View ArticleAdding Plan Types When Creating Plans in Customer and Business Manager
I want to add a plan type called dedicated servers. How do I do that?
View ArticleMigrate to another server
Here's my scenario Server 1 - Plesk 11.5 with CBM This server controls the accounts on both Server 1 and Server 2. Server 2 - Plesk 11.5 with CBM but CBM is not in used because the server is linked to...
View ArticleCBM License Shows 0 User(s) to be Added
Hi, In our old Server Hosted at Media Temple, it shows that is can add up to 500 Users, But when they created a new server (updated Server) for migration, the License Shows that there is 0 (zero) User...
View ArticleError when updating customers payment method
Hello, We have: - Plesk 11.5.30#48 - Debian 6 32bits When we add or edit customers payment method, we get the following error (Any solutions?): An unexpected error occurred. Please go back and retry...
View ArticleAuthorize.net Error - connections blocked from SSLv3 & TLSv1.0
Authorize.net transactions started failing on November 4th, 2014. The error message returned is: Status: Errored Connection Charge The error code generated in emails is: Auth Return: 4 After speaking...
View ArticleHigh CPU usage edit plans cbm
I can not change plans from CBM. When I try to modify the plans, the following happens: Parallels CPU load goes up and alert panel is shown in red. I can not change plans. Any solution? I have a ticket...
View ArticleCustomer & Business Manager - Store temporary unavailable
Hello, I'm getting the error message below when using my store...the store displays fine but after clicking on next the error message appears: "Store temporary unavailable Unfortunately, the store...
View ArticleRemove customer from Plesk Billing but keep webhosting subscription?
Hi all, Does anyone know if it's possible to remove a customer (or website subscription) from Plesk billing/CBM but keep the website up? Just want to slowly migrate off Plesk billing one customer at a...
View ArticleProblem with renew in CBM
Hi, When a pack comes to end, a customer receive an email with an invoice. But that's a problem. I would like to send a proforma because if the customer don't pay it, I will have a invoice unpaid. And...
View ArticlePreparing to Start Customer & Business Manager
After installing CBM i get an error that says Error: Failed to configure Business Manager. See the log below for details and fix the problems if possible. Business Manager will restart the...
View ArticleSell apps (from aps standard) in the process order
Hello, I'm interesting to sell extra tools from aps standard. I can add some tools in the client area tab applications but I don't see how it would be possible to sell its in a process order. I want to...
View ArticleTotal subscriptions not shown in list
Hello, I have an issue where I have a customer whose account has been added to the billing manager and the associated subscription is not shown in the list for the subscriptions. At the bottom of the...
View ArticleI need Plesk to upgrade my parrallel 11.5.30 to 12. 0
The last time i did an upgrade, i got disconnected from my dedicated server. So I would like plesk to please do this upgrage for me. Who can i contact or how can i go about this. i would greatly...
View ArticleUpgrade or downgrade hosting pack
Hi, I need some help for another problem. When a customer upgrade a pack, he receive nothing to force him to pay his invoice (no mail, no process to payment action). Is it possible to send him an...
View ArticleAny comments on the quality or fees of Epay global payment?
hello, everyone, I've been looking to open up an ewallet type thing to keep currency in Euro's so I can use it to deposit to European sites and avoid exchange fees.I want to try webmoney, has anyone...
View Articlephantom e-mails/invoices being generated after migration to new server
I switched from hostgator to a new provider earlier this year. Everything seemed to go well, except when I migrated none of the subscriptions carried over to customer & business manager (or so I...
View ArticleThe following errors appeared while processing the "opensrs" module
Customer & Business Manager failed to provision the subscription 'Domains ' belonging to the customer Firstname Lastname (e-mail: *****@*****.com). The following error occured: Registrar ErrorThe...
View ArticleModernbill v4 Database export
I'm attempting to export data from modernbill v4 for the purpose of migrating to another billing system. Specifically, we're trying to export the client_info table. There are no errors during the...
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